Session ID:
{session.sessionId || session.id}
Start Time:
{new Date(session.startTime).toLocaleString()}
{session.endTime && (
End Time:
{new Date(session.endTime).toLocaleString()}
)}
{session.category && (
Category:
{session.category}
)}
{session.language && (
Language:
({session.language.toUpperCase()})
)}
{session.country && (
Country:
({session.country})
)}
{session.sentiment !== null && session.sentiment !== undefined && (
Sentiment:
0.3
? "text-green-500"
: session.sentiment < -0.3
? "text-red-500"
: "text-orange-500"
}`}
>
{session.sentiment > 0.3
? "Positive"
: session.sentiment < -0.3
? "Negative"
: "Neutral"}{" "}
({session.sentiment.toFixed(2)})
)}
Messages Sent:
{session.messagesSent || 0}
{typeof session.tokens === "number" && (
Tokens:
{session.tokens}
)}
{typeof session.tokensEur === "number" && (
Cost:
€{session.tokensEur.toFixed(4)}
)}
{session.avgResponseTime !== null &&
session.avgResponseTime !== undefined && (
Avg Response Time:
{session.avgResponseTime.toFixed(2)}s
)}
{session.escalated !== null && session.escalated !== undefined && (
Escalated:
{session.escalated ? "Yes" : "No"}
)}
{session.forwardedHr !== null && session.forwardedHr !== undefined && (
Forwarded to HR:
{session.forwardedHr ? "Yes" : "No"}
)}
{/* Display transcript using TranscriptViewer if content is available */}
{session.transcriptContent && session.transcriptContent.length > 0 && (
)}
{/* Fallback to link only if we only have the URL but no content */}
{(!session.transcriptContent || session.transcriptContent.length === 0) && session.fullTranscriptUrl && (
)}