Session ID:
{session.id}
Start Time:
{new Date(session.startTime).toLocaleString()}
{session.endTime && (
End Time:
{new Date(session.endTime).toLocaleString()}
)}
{session.category && (
Category:
{session.category}
)}
{session.language && (
Language:
({session.language.toUpperCase()})
)}
{session.country && (
Country:
({session.country})
)}
{session.sentiment !== null && session.sentiment !== undefined && (
Sentiment:
{session.sentiment.toLowerCase()}
)}
Messages Sent:
{session.messagesSent || 0}
{session.avgResponseTime !== null &&
session.avgResponseTime !== undefined && (
Avg Response Time:
{session.avgResponseTime.toFixed(2)}s
)}
{session.escalated !== null && session.escalated !== undefined && (
Escalated:
{session.escalated ? "Yes" : "No"}
)}
{session.forwardedHr !== null && session.forwardedHr !== undefined && (
Forwarded to HR:
{session.forwardedHr ? "Yes" : "No"}
)}
{session.ipAddress && (
IP Address:
{session.ipAddress}
)}
{session.initialMsg && (
Initial Message:
"{session.initialMsg}"
)}
{session.summary && (
AI Summary:
{session.summary}
)}
{session.fullTranscriptUrl && (
)}