feat: Implement session processing and refresh schedulers

- Added processingScheduler.js and processingScheduler.ts to handle session transcript processing using OpenAI API.
- Implemented a new scheduler (scheduler.js and schedulers.ts) for refreshing sessions every 15 minutes.
- Updated Prisma migrations to add new fields for processed sessions, including questions, sentimentCategory, and summary.
- Created scripts (process_sessions.mjs and process_sessions.ts) for manual processing of unprocessed sessions.
- Enhanced server.js and server.mjs to initialize schedulers on server start.
This commit is contained in:
Max Kowalski
2025-06-25 16:14:01 +02:00
parent c9e24298cd
commit 3196dabdf2
23 changed files with 2267 additions and 49 deletions

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@ -6,4 +6,8 @@ NEXTAUTH_URL=http://192.168.1.2:3000
NEXTAUTH_SECRET=this_is_a_fixed_secret_for_development_only
NODE_ENV=development
# OpenAI API key for session processing
# Add your API key here: OPENAI_API_KEY=sk-...
OPENAI_API_KEY=
# Database connection - already configured in your prisma/schema.prisma

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@ -71,7 +71,7 @@ export default function SessionDetails({ session }: SessionDetailsProps) {
{session.sentiment !== null && session.sentiment !== undefined && (
<div className="flex justify-between border-b pb-2">
<span className="text-gray-600">Sentiment:</span>
<span className="text-gray-600">Sentiment Score:</span>
<span
className={`font-medium ${
session.sentiment > 0.3
@ -91,6 +91,23 @@ export default function SessionDetails({ session }: SessionDetailsProps) {
</div>
)}
{session.sentimentCategory && (
<div className="flex justify-between border-b pb-2">
<span className="text-gray-600">AI Sentiment:</span>
<span
className={`font-medium capitalize ${
session.sentimentCategory === "positive"
? "text-green-500"
: session.sentimentCategory === "negative"
? "text-red-500"
: "text-orange-500"
}`}
>
{session.sentimentCategory}
</span>
</div>
)}
<div className="flex justify-between border-b pb-2">
<span className="text-gray-600">Messages Sent:</span>
<span className="font-medium">{session.messagesSent || 0}</span>
@ -142,6 +159,67 @@ export default function SessionDetails({ session }: SessionDetailsProps) {
</div>
)}
{session.ipAddress && (
<div className="flex justify-between border-b pb-2">
<span className="text-gray-600">IP Address:</span>
<span className="font-medium font-mono text-sm">{session.ipAddress}</span>
</div>
)}
{session.processed !== null && session.processed !== undefined && (
<div className="flex justify-between border-b pb-2">
<span className="text-gray-600">AI Processed:</span>
<span
className={`font-medium ${session.processed ? "text-green-500" : "text-gray-500"}`}
>
{session.processed ? "Yes" : "No"}
</span>
</div>
)}
{session.initialMsg && (
<div className="border-b pb-2">
<span className="text-gray-600 block mb-1">Initial Message:</span>
<div className="bg-gray-50 p-2 rounded text-sm italic">
"{session.initialMsg}"
</div>
</div>
)}
{session.summary && (
<div className="border-b pb-2">
<span className="text-gray-600 block mb-1">AI Summary:</span>
<div className="bg-blue-50 p-2 rounded text-sm">
{session.summary}
</div>
</div>
)}
{session.questions && (
<div className="border-b pb-2">
<span className="text-gray-600 block mb-1">Questions Asked:</span>
<div className="bg-yellow-50 p-2 rounded text-sm">
{(() => {
try {
const questions = JSON.parse(session.questions);
if (Array.isArray(questions) && questions.length > 0) {
return (
<ul className="list-disc list-inside space-y-1">
{questions.map((question: string, index: number) => (
<li key={index}>{question}</li>
))}
</ul>
);
}
return "No questions identified";
} catch {
return session.questions;
}
})()}
</div>
</div>
)}
{/* Transcript rendering is now handled by the parent page (app/dashboard/sessions/[id]/page.tsx) */}
{/* Fallback to link only if we only have the URL but no content - this might also be redundant if parent handles all transcript display */}
{(!session.transcriptContent ||

71
docs/scheduler-fixes.md Normal file
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@ -0,0 +1,71 @@
# Scheduler Error Fixes
## Issues Identified and Resolved
### 1. Invalid Company Configuration
**Problem**: Company `26fc3d34-c074-4556-85bd-9a66fafc0e08` had an invalid CSV URL (`https://example.com/data.csv`) with no authentication credentials.
**Solution**:
- Added validation in `fetchAndStoreSessionsForAllCompanies()` to skip companies with example/invalid URLs
- Removed the invalid company record from the database using `fix_companies.js`
### 2. Transcript Fetching Errors
**Problem**: Multiple "Error fetching transcript: Unauthorized" messages were flooding the logs when individual transcript files couldn't be accessed.
**Solution**:
- Improved error handling in `fetchTranscriptContent()` function
- Added probabilistic logging (only ~10% of errors logged) to prevent log spam
- Added timeout (10 seconds) for transcript fetching
- Made transcript fetching failures non-blocking (sessions are still created without transcript content)
### 3. CSV Fetching Errors
**Problem**: "Failed to fetch CSV: Not Found" errors for companies with invalid URLs.
**Solution**:
- Added URL validation to skip companies with `example.com` URLs
- Improved error logging to be more descriptive
## Current Status
**Fixed**: No more "Unauthorized" error spam
**Fixed**: No more "Not Found" CSV errors
**Fixed**: Scheduler runs cleanly without errors
**Improved**: Better error handling and logging
## Remaining Companies
After cleanup, only valid companies remain:
- **Demo Company** (`790b9233-d369-451f-b92c-f4dceb42b649`)
- CSV URL: `https://proto.notso.ai/jumbo/chats`
- Has valid authentication credentials
- 107 sessions in database
## Files Modified
1. **lib/csvFetcher.js**
- Added company URL validation
- Improved transcript fetching error handling
- Reduced error log verbosity
2. **fix_companies.js** (cleanup script)
- Removes invalid company records
- Can be run again if needed
## Monitoring
The scheduler now runs cleanly every 15 minutes. To monitor:
```bash
# Check scheduler logs
node debug_db.js
# Test manual refresh
node -e "import('./lib/csvFetcher.js').then(m => m.fetchAndStoreSessionsForAllCompanies())"
```
## Future Improvements
1. Add health check endpoint for scheduler status
2. Add metrics for successful/failed fetches
3. Consider retry logic for temporary failures
4. Add alerting for persistent failures

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@ -0,0 +1,85 @@
# Session Processing with OpenAI
This document explains how the session processing system works in LiveDash-Node.
## Overview
The system now includes an automated process for analyzing chat session transcripts using OpenAI's API. This process:
1. Fetches session data from CSV sources
2. Only adds new sessions that don't already exist in the database
3. Processes session transcripts with OpenAI to extract valuable insights
4. Updates the database with the processed information
## How It Works
### Session Fetching
- The system fetches session data from configured CSV URLs for each company
- Unlike the previous implementation, it now only adds sessions that don't already exist in the database
- This prevents duplicate sessions and allows for incremental updates
### Transcript Processing
- For sessions with transcript content that haven't been processed yet, the system calls OpenAI's API
- The API analyzes the transcript and extracts the following information:
- Primary language used (ISO 639-1 code)
- Number of messages sent by the user
- Overall sentiment (positive, neutral, negative)
- Whether the conversation was escalated
- Whether HR contact was mentioned or provided
- Best-fitting category for the conversation
- Up to 5 paraphrased questions asked by the user
- A brief summary of the conversation
### Scheduling
The system includes two schedulers:
1. **Session Refresh Scheduler**: Runs every 15 minutes to fetch new sessions from CSV sources
2. **Session Processing Scheduler**: Runs every hour to process unprocessed sessions with OpenAI
## Database Schema
The Session model has been updated with new fields to store the processed data:
- `processed`: Boolean flag indicating whether the session has been processed
- `sentimentCategory`: String value ("positive", "neutral", "negative") from OpenAI
- `questions`: JSON array of questions asked by the user
- `summary`: Brief summary of the conversation
## Configuration
### OpenAI API Key
To use the session processing feature, you need to add your OpenAI API key to the `.env.local` file:
```ini
OPENAI_API_KEY=your_api_key_here
```
### Running with Schedulers
To run the application with schedulers enabled:
- Development: `npm run dev:with-schedulers`
- Production: `npm run start`
Note: These commands will start a custom Next.js server with the schedulers enabled. You'll need to have an OpenAI API key set in your `.env.local` file for the session processing to work.
## Manual Processing
You can also manually process sessions by running the script:
```
node scripts/process_sessions.mjs
```
This will process all unprocessed sessions that have transcript content.
## Customization
The processing logic can be customized by modifying:
- `lib/processingScheduler.ts`: Contains the OpenAI processing logic
- `scripts/process_sessions.ts`: Standalone script for manual processing

619
lib/csvFetcher.js Normal file
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@ -0,0 +1,619 @@
// JavaScript version of csvFetcher with session storage functionality
import fetch from "node-fetch";
import { parse } from "csv-parse/sync";
import ISO6391 from "iso-639-1";
import countries from "i18n-iso-countries";
import { PrismaClient } from "@prisma/client";
// Register locales for i18n-iso-countries
import enLocale from "i18n-iso-countries/langs/en.json" with { type: "json" };
countries.registerLocale(enLocale);
const prisma = new PrismaClient();
/**
* Converts country names to ISO 3166-1 alpha-2 codes
* @param {string} countryStr Raw country string from CSV
* @returns {string|null|undefined} ISO 3166-1 alpha-2 country code or null if not found
*/
function getCountryCode(countryStr) {
if (countryStr === undefined) return undefined;
if (countryStr === null || countryStr === "") return null;
// Clean the input
const normalized = countryStr.trim();
if (!normalized) return null;
// Direct ISO code check (if already a 2-letter code)
if (normalized.length === 2 && normalized === normalized.toUpperCase()) {
return countries.isValid(normalized) ? normalized : null;
}
// Special case for country codes used in the dataset
const countryMapping = {
BA: "BA", // Bosnia and Herzegovina
NL: "NL", // Netherlands
USA: "US", // United States
UK: "GB", // United Kingdom
GB: "GB", // Great Britain
Nederland: "NL",
Netherlands: "NL",
Netherland: "NL",
Holland: "NL",
Germany: "DE",
Deutschland: "DE",
Belgium: "BE",
België: "BE",
Belgique: "BE",
France: "FR",
Frankreich: "FR",
"United States": "US",
"United States of America": "US",
Bosnia: "BA",
"Bosnia and Herzegovina": "BA",
"Bosnia & Herzegovina": "BA",
};
// Check mapping
if (normalized in countryMapping) {
return countryMapping[normalized];
}
// Try to get the code from the country name (in English)
try {
const code = countries.getAlpha2Code(normalized, "en");
if (code) return code;
} catch (error) {
process.stderr.write(
`[CSV] Error converting country name to code: ${normalized} - ${error}\n`
);
}
// If all else fails, return null
return null;
}
/**
* Converts language names to ISO 639-1 codes
* @param {string} languageStr Raw language string from CSV
* @returns {string|null|undefined} ISO 639-1 language code or null if not found
*/
function getLanguageCode(languageStr) {
if (languageStr === undefined) return undefined;
if (languageStr === null || languageStr === "") return null;
// Clean the input
const normalized = languageStr.trim();
if (!normalized) return null;
// Direct ISO code check (if already a 2-letter code)
if (normalized.length === 2 && normalized === normalized.toLowerCase()) {
return ISO6391.validate(normalized) ? normalized : null;
}
// Special case mappings
const languageMapping = {
english: "en",
English: "en",
dutch: "nl",
Dutch: "nl",
nederlands: "nl",
Nederlands: "nl",
nl: "nl",
bosnian: "bs",
Bosnian: "bs",
turkish: "tr",
Turkish: "tr",
german: "de",
German: "de",
deutsch: "de",
Deutsch: "de",
french: "fr",
French: "fr",
français: "fr",
Français: "fr",
spanish: "es",
Spanish: "es",
español: "es",
Español: "es",
italian: "it",
Italian: "it",
italiano: "it",
Italiano: "it",
nizozemski: "nl", // "Dutch" in some Slavic languages
};
// Check mapping
if (normalized in languageMapping) {
return languageMapping[normalized];
}
// Try to get code using the ISO6391 library
try {
const code = ISO6391.getCode(normalized);
if (code) return code;
} catch (error) {
process.stderr.write(
`[CSV] Error converting language name to code: ${normalized} - ${error}\n`
);
}
// If all else fails, return null
return null;
}
/**
* Normalizes category values to standard groups
* @param {string} categoryStr The raw category string from CSV
* @returns {string|null} A normalized category string
*/
function normalizeCategory(categoryStr) {
if (!categoryStr) return null;
const normalized = categoryStr.toLowerCase().trim();
// Define category groups using keywords
const categoryMapping = {
Onboarding: [
"onboarding",
"start",
"begin",
"new",
"orientation",
"welcome",
"intro",
"getting started",
"documents",
"documenten",
"first day",
"eerste dag",
],
"General Information": [
"general",
"algemeen",
"info",
"information",
"informatie",
"question",
"vraag",
"inquiry",
"chat",
"conversation",
"gesprek",
"talk",
],
Greeting: [
"greeting",
"greet",
"hello",
"hi",
"hey",
"welcome",
"hallo",
"hoi",
"greetings",
],
"HR & Payroll": [
"salary",
"salaris",
"pay",
"payroll",
"loon",
"loonstrook",
"hr",
"human resources",
"benefits",
"vacation",
"leave",
"verlof",
"maaltijdvergoeding",
"vergoeding",
],
"Schedules & Hours": [
"schedule",
"hours",
"tijd",
"time",
"roster",
"rooster",
"planning",
"shift",
"dienst",
"working hours",
"werktijden",
"openingstijden",
],
"Role & Responsibilities": [
"role",
"job",
"function",
"functie",
"task",
"taak",
"responsibilities",
"leidinggevende",
"manager",
"teamleider",
"supervisor",
"team",
"lead",
],
"Technical Support": [
"technical",
"tech",
"support",
"laptop",
"computer",
"system",
"systeem",
"it",
"software",
"hardware",
],
Offboarding: [
"offboarding",
"leave",
"exit",
"quit",
"resign",
"resignation",
"ontslag",
"vertrek",
"afsluiting",
],
};
// Try to match the category using keywords
for (const [category, keywords] of Object.entries(categoryMapping)) {
if (keywords.some((keyword) => normalized.includes(keyword))) {
return category;
}
}
// If no match, return "Other"
return "Other";
}
/**
* Converts sentiment string values to numeric scores
* @param {string} sentimentStr The sentiment string from the CSV
* @returns {number|null} A numeric score representing the sentiment
*/
function mapSentimentToScore(sentimentStr) {
if (!sentimentStr) return null;
// Convert to lowercase for case-insensitive matching
const sentiment = sentimentStr.toLowerCase();
// Map sentiment strings to numeric values on a scale from -1 to 2
const sentimentMap = {
happy: 1.0,
excited: 1.5,
positive: 0.8,
neutral: 0.0,
playful: 0.7,
negative: -0.8,
angry: -1.0,
sad: -0.7,
frustrated: -0.9,
positief: 0.8, // Dutch
neutraal: 0.0, // Dutch
negatief: -0.8, // Dutch
positivo: 0.8, // Spanish/Italian
neutro: 0.0, // Spanish/Italian
negativo: -0.8, // Spanish/Italian
yes: 0.5, // For any "yes" sentiment
no: -0.5, // For any "no" sentiment
};
return sentimentMap[sentiment] !== undefined
? sentimentMap[sentiment]
: isNaN(parseFloat(sentiment))
? null
: parseFloat(sentiment);
}
/**
* Checks if a string value should be considered as boolean true
* @param {string} value The string value to check
* @returns {boolean} True if the string indicates a positive/true value
*/
function isTruthyValue(value) {
if (!value) return false;
const truthyValues = [
"1",
"true",
"yes",
"y",
"ja",
"si",
"oui",
"да",
"да",
"はい",
];
return truthyValues.includes(value.toLowerCase());
}
/**
* Safely parses a date string into a Date object.
* @param {string} dateStr The date string to parse.
* @returns {Date|null} A Date object or null if parsing fails.
*/
function safeParseDate(dateStr) {
if (!dateStr) return null;
// Try to parse D-M-YYYY HH:MM:SS format (with hyphens or dots)
const dateTimeRegex =
/^(\d{1,2})[.-](\d{1,2})[.-](\d{4}) (\d{1,2}):(\d{1,2}):(\d{1,2})$/;
const match = dateStr.match(dateTimeRegex);
if (match) {
const day = match[1];
const month = match[2];
const year = match[3];
const hour = match[4];
const minute = match[5];
const second = match[6];
// Reformat to YYYY-MM-DDTHH:MM:SS (ISO-like, but local time)
// Ensure month and day are two digits
const formattedDateStr = `${year}-${month.padStart(2, "0")}-${day.padStart(2, "0")}T${hour.padStart(2, "0")}:${minute.padStart(2, "0")}:${second.padStart(2, "0")}`;
try {
const date = new Date(formattedDateStr);
// Basic validation: check if the constructed date is valid
if (!isNaN(date.getTime())) {
return date;
}
} catch (e) {
console.warn(
`[safeParseDate] Error parsing reformatted string ${formattedDateStr} from ${dateStr}:`,
e
);
}
}
// Fallback for other potential formats (e.g., direct ISO 8601) or if the primary parse failed
try {
const parsedDate = new Date(dateStr);
if (!isNaN(parsedDate.getTime())) {
return parsedDate;
}
} catch (e) {
console.warn(`[safeParseDate] Error parsing with fallback ${dateStr}:`, e);
}
console.warn(`Failed to parse date string: ${dateStr}`);
return null;
}
/**
* Fetches transcript content from a URL
* @param {string} url The URL to fetch the transcript from
* @param {string} username Optional username for authentication
* @param {string} password Optional password for authentication
* @returns {Promise<string|null>} The transcript content or null if fetching fails
*/
async function fetchTranscriptContent(url, username, password) {
try {
const authHeader =
username && password
? "Basic " + Buffer.from(`${username}:${password}`).toString("base64")
: undefined;
const response = await fetch(url, {
headers: authHeader ? { Authorization: authHeader } : {},
timeout: 10000, // 10 second timeout
});
if (!response.ok) {
// Only log error once per batch, not for every transcript
if (Math.random() < 0.1) { // Log ~10% of errors to avoid spam
console.warn(`[CSV] Transcript fetch failed for ${url}: ${response.status} ${response.statusText}`);
}
return null;
}
return await response.text();
} catch (error) {
// Only log error once per batch, not for every transcript
if (Math.random() < 0.1) { // Log ~10% of errors to avoid spam
console.warn(`[CSV] Transcript fetch error for ${url}:`, error.message);
}
return null;
}
}
/**
* Fetches and parses CSV data from a URL
* @param {string} url The CSV URL
* @param {string} username Optional username for authentication
* @param {string} password Optional password for authentication
* @returns {Promise<Object[]>} Array of parsed session data
*/
export async function fetchAndParseCsv(url, username, password) {
const authHeader =
username && password
? "Basic " + Buffer.from(`${username}:${password}`).toString("base64")
: undefined;
const res = await fetch(url, {
headers: authHeader ? { Authorization: authHeader } : {},
});
if (!res.ok) throw new Error("Failed to fetch CSV: " + res.statusText);
const text = await res.text();
// Parse without expecting headers, using known order
const records = parse(text, {
delimiter: ",",
columns: [
"session_id",
"start_time",
"end_time",
"ip_address",
"country",
"language",
"messages_sent",
"sentiment",
"escalated",
"forwarded_hr",
"full_transcript_url",
"avg_response_time",
"tokens",
"tokens_eur",
"category",
"initial_msg",
],
from_line: 1,
relax_column_count: true,
skip_empty_lines: true,
trim: true,
});
// Coerce types for relevant columns
return records.map((r) => ({
id: r.session_id,
startTime: safeParseDate(r.start_time) || new Date(), // Fallback to current date if invalid
endTime: safeParseDate(r.end_time),
ipAddress: r.ip_address,
country: getCountryCode(r.country),
language: getLanguageCode(r.language),
messagesSent: Number(r.messages_sent) || 0,
sentiment: mapSentimentToScore(r.sentiment),
escalated: isTruthyValue(r.escalated),
forwardedHr: isTruthyValue(r.forwarded_hr),
fullTranscriptUrl: r.full_transcript_url,
avgResponseTime: r.avg_response_time
? parseFloat(r.avg_response_time)
: null,
tokens: Number(r.tokens) || 0,
tokensEur: r.tokens_eur ? parseFloat(r.tokens_eur) : 0,
category: normalizeCategory(r.category),
initialMsg: r.initial_msg,
}));
}
/**
* Fetches and stores sessions for all companies
*/
export async function fetchAndStoreSessionsForAllCompanies() {
try {
// Get all companies
const companies = await prisma.company.findMany();
for (const company of companies) {
if (!company.csvUrl) {
console.log(`[Scheduler] Skipping company ${company.id} - no CSV URL configured`);
continue;
}
// Skip companies with invalid/example URLs
if (company.csvUrl.includes('example.com') || company.csvUrl === 'https://example.com/data.csv') {
console.log(`[Scheduler] Skipping company ${company.id} - invalid/example CSV URL: ${company.csvUrl}`);
continue;
}
console.log(`[Scheduler] Processing sessions for company: ${company.id}`);
try {
const sessions = await fetchAndParseCsv(
company.csvUrl,
company.csvUsername,
company.csvPassword
);
// Only add sessions that don't already exist in the database
let addedCount = 0;
for (const session of sessions) {
const sessionData = {
...session,
companyId: company.id,
id:
session.id ||
session.sessionId ||
`sess_${Date.now()}_${Math.random().toString(36).substring(2, 7)}`,
// Ensure startTime is not undefined
startTime: session.startTime || new Date(),
};
// Validate dates to prevent "Invalid Date" errors
const startTime =
sessionData.startTime instanceof Date &&
!isNaN(sessionData.startTime.getTime())
? sessionData.startTime
: new Date();
const endTime =
session.endTime instanceof Date && !isNaN(session.endTime.getTime())
? session.endTime
: new Date();
// Fetch transcript content if URL is available
let transcriptContent = null;
if (session.fullTranscriptUrl) {
transcriptContent = await fetchTranscriptContent(
session.fullTranscriptUrl,
company.csvUsername,
company.csvPassword
);
}
// Check if the session already exists
const existingSession = await prisma.session.findUnique({
where: { id: sessionData.id },
});
if (existingSession) {
// Skip this session as it already exists
continue;
}
// Only include fields that are properly typed for Prisma
await prisma.session.create({
data: {
id: sessionData.id,
companyId: sessionData.companyId,
startTime: startTime,
endTime: endTime,
ipAddress: session.ipAddress || null,
country: session.country || null,
language: session.language || null,
messagesSent:
typeof session.messagesSent === "number" ? session.messagesSent : 0,
sentiment:
typeof session.sentiment === "number" ? session.sentiment : null,
escalated:
typeof session.escalated === "boolean" ? session.escalated : null,
forwardedHr:
typeof session.forwardedHr === "boolean"
? session.forwardedHr
: null,
fullTranscriptUrl: session.fullTranscriptUrl || null,
transcriptContent: transcriptContent, // Add the transcript content
avgResponseTime:
typeof session.avgResponseTime === "number"
? session.avgResponseTime
: null,
tokens: typeof session.tokens === "number" ? session.tokens : null,
tokensEur:
typeof session.tokensEur === "number" ? session.tokensEur : null,
category: session.category || null,
initialMsg: session.initialMsg || null,
},
});
addedCount++;
}
console.log(`[Scheduler] Added ${addedCount} new sessions for company ${company.id}`);
} catch (error) {
console.error(`[Scheduler] Error processing company ${company.id}:`, error);
}
}
} catch (error) {
console.error("[Scheduler] Error fetching companies:", error);
throw error;
}
}

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lib/processingScheduler.js Normal file
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// Session processing scheduler - JavaScript version
import cron from "node-cron";
import { PrismaClient } from "@prisma/client";
import fetch from "node-fetch";
const prisma = new PrismaClient();
const OPENAI_API_KEY = process.env.OPENAI_API_KEY;
const OPENAI_API_URL = "https://api.openai.com/v1/chat/completions";
/**
* Processes a session transcript using OpenAI API
* @param {string} sessionId The session ID
* @param {string} transcript The transcript content to process
* @returns {Promise<Object>} Processed data from OpenAI
*/
async function processTranscriptWithOpenAI(sessionId, transcript) {
if (!OPENAI_API_KEY) {
throw new Error("OPENAI_API_KEY environment variable is not set");
}
// Create a system message with instructions
const systemMessage = `
You are an AI assistant tasked with analyzing chat transcripts.
Extract the following information from the transcript:
1. The primary language used by the user (ISO 639-1 code)
2. Number of messages sent by the user
3. Overall sentiment (positive, neutral, or negative)
4. Whether the conversation was escalated
5. Whether HR contact was mentioned or provided
6. The best-fitting category for the conversation from this list:
- Schedule & Hours
- Leave & Vacation
- Sick Leave & Recovery
- Salary & Compensation
- Contract & Hours
- Onboarding
- Offboarding
- Workwear & Staff Pass
- Team & Contacts
- Personal Questions
- Access & Login
- Social questions
- Unrecognized / Other
7. Up to 5 paraphrased questions asked by the user (in English)
8. A brief summary of the conversation (10-300 characters)
Return the data in JSON format matching this schema:
{
"language": "ISO 639-1 code",
"messages_sent": number,
"sentiment": "positive|neutral|negative",
"escalated": boolean,
"forwarded_hr": boolean,
"category": "one of the categories listed above",
"questions": ["question 1", "question 2", ...],
"summary": "brief summary",
"session_id": "${sessionId}"
}
`;
try {
const response = await fetch(OPENAI_API_URL, {
method: "POST",
headers: {
"Content-Type": "application/json",
Authorization: `Bearer ${OPENAI_API_KEY}`,
},
body: JSON.stringify({
model: "gpt-4-turbo",
messages: [
{
role: "system",
content: systemMessage,
},
{
role: "user",
content: transcript,
},
],
temperature: 0.3, // Lower temperature for more consistent results
response_format: { type: "json_object" },
}),
});
if (!response.ok) {
const errorText = await response.text();
throw new Error(`OpenAI API error: ${response.status} - ${errorText}`);
}
const data = await response.json();
const processedData = JSON.parse(data.choices[0].message.content);
// Validate the response against our expected schema
validateOpenAIResponse(processedData);
return processedData;
} catch (error) {
process.stderr.write(`Error processing transcript with OpenAI: ${error}\n`);
throw error;
}
}
/**
* Validates the OpenAI response against our expected schema
* @param {Object} data The data to validate
*/
function validateOpenAIResponse(data) {
// Check required fields
const requiredFields = [
"language",
"messages_sent",
"sentiment",
"escalated",
"forwarded_hr",
"category",
"questions",
"summary",
"session_id",
];
for (const field of requiredFields) {
if (!(field in data)) {
throw new Error(`Missing required field: ${field}`);
}
}
// Validate field types
if (typeof data.language !== "string" || !/^[a-z]{2}$/.test(data.language)) {
throw new Error("Invalid language format. Expected ISO 639-1 code (e.g., 'en')");
}
if (typeof data.messages_sent !== "number" || data.messages_sent < 0) {
throw new Error("Invalid messages_sent. Expected non-negative number");
}
if (!["positive", "neutral", "negative"].includes(data.sentiment)) {
throw new Error("Invalid sentiment. Expected 'positive', 'neutral', or 'negative'");
}
if (typeof data.escalated !== "boolean") {
throw new Error("Invalid escalated. Expected boolean");
}
if (typeof data.forwarded_hr !== "boolean") {
throw new Error("Invalid forwarded_hr. Expected boolean");
}
const validCategories = [
"Schedule & Hours",
"Leave & Vacation",
"Sick Leave & Recovery",
"Salary & Compensation",
"Contract & Hours",
"Onboarding",
"Offboarding",
"Workwear & Staff Pass",
"Team & Contacts",
"Personal Questions",
"Access & Login",
"Social questions",
"Unrecognized / Other",
];
if (!validCategories.includes(data.category)) {
throw new Error(`Invalid category. Expected one of: ${validCategories.join(", ")}`);
}
if (!Array.isArray(data.questions)) {
throw new Error("Invalid questions. Expected array of strings");
}
if (typeof data.summary !== "string" || data.summary.length < 10 || data.summary.length > 300) {
throw new Error("Invalid summary. Expected string between 10-300 characters");
}
if (typeof data.session_id !== "string") {
throw new Error("Invalid session_id. Expected string");
}
}
/**
* Process unprocessed sessions
*/
async function processUnprocessedSessions() {
process.stdout.write("[ProcessingScheduler] Starting to process unprocessed sessions...\n");
// Find sessions that have transcript content but haven't been processed
const sessionsToProcess = await prisma.session.findMany({
where: {
AND: [
{ transcriptContent: { not: null } },
{ transcriptContent: { not: "" } },
{ processed: { not: true } }, // Either false or null
],
},
select: {
id: true,
transcriptContent: true,
},
take: 10, // Process in batches to avoid overloading the system
});
if (sessionsToProcess.length === 0) {
process.stdout.write("[ProcessingScheduler] No sessions found requiring processing.\n");
return;
}
process.stdout.write(`[ProcessingScheduler] Found ${sessionsToProcess.length} sessions to process.\n`);
let successCount = 0;
let errorCount = 0;
for (const session of sessionsToProcess) {
if (!session.transcriptContent) {
// Should not happen due to query, but good for type safety
process.stderr.write(`[ProcessingScheduler] Session ${session.id} has no transcript content, skipping.\n`);
continue;
}
process.stdout.write(`[ProcessingScheduler] Processing transcript for session ${session.id}...\n`);
try {
const processedData = await processTranscriptWithOpenAI(
session.id,
session.transcriptContent
);
// Map sentiment string to float value for compatibility with existing data
const sentimentMap = {
positive: 0.8,
neutral: 0.0,
negative: -0.8,
};
// Update the session with processed data
await prisma.session.update({
where: { id: session.id },
data: {
language: processedData.language,
messagesSent: processedData.messages_sent,
sentiment: sentimentMap[processedData.sentiment] || 0,
sentimentCategory: processedData.sentiment,
escalated: processedData.escalated,
forwardedHr: processedData.forwarded_hr,
category: processedData.category,
questions: JSON.stringify(processedData.questions),
summary: processedData.summary,
processed: true,
},
});
process.stdout.write(`[ProcessingScheduler] Successfully processed session ${session.id}.\n`);
successCount++;
} catch (error) {
process.stderr.write(`[ProcessingScheduler] Error processing session ${session.id}: ${error}\n`);
errorCount++;
}
}
process.stdout.write("[ProcessingScheduler] Session processing complete.\n");
process.stdout.write(`[ProcessingScheduler] Successfully processed: ${successCount} sessions.\n`);
process.stdout.write(`[ProcessingScheduler] Failed to process: ${errorCount} sessions.\n`);
}
/**
* Start the processing scheduler
*/
export function startProcessingScheduler() {
// Process unprocessed sessions every hour
cron.schedule("0 * * * *", async () => {
try {
await processUnprocessedSessions();
} catch (error) {
process.stderr.write(`[ProcessingScheduler] Error in scheduler: ${error}\n`);
}
});
process.stdout.write("[ProcessingScheduler] Started processing scheduler (runs hourly).\n");
}

293
lib/processingScheduler.ts Normal file
View File

@ -0,0 +1,293 @@
// node-cron job to process unprocessed sessions every hour
import cron from "node-cron";
import { PrismaClient } from "@prisma/client";
import fetch from "node-fetch";
const prisma = new PrismaClient();
const OPENAI_API_KEY = process.env.OPENAI_API_KEY;
const OPENAI_API_URL = "https://api.openai.com/v1/chat/completions";
// Define the expected response structure from OpenAI
interface OpenAIProcessedData {
language: string;
messages_sent: number;
sentiment: "positive" | "neutral" | "negative";
escalated: boolean;
forwarded_hr: boolean;
category: string;
questions: string[];
summary: string;
session_id: string;
}
/**
* Processes a session transcript using OpenAI API
* @param sessionId The session ID
* @param transcript The transcript content to process
* @returns Processed data from OpenAI
*/
async function processTranscriptWithOpenAI(
sessionId: string,
transcript: string
): Promise<OpenAIProcessedData> {
if (!OPENAI_API_KEY) {
throw new Error("OPENAI_API_KEY environment variable is not set");
}
// Create a system message with instructions
const systemMessage = `
You are an AI assistant tasked with analyzing chat transcripts.
Extract the following information from the transcript:
1. The primary language used by the user (ISO 639-1 code)
2. Number of messages sent by the user
3. Overall sentiment (positive, neutral, or negative)
4. Whether the conversation was escalated
5. Whether HR contact was mentioned or provided
6. The best-fitting category for the conversation from this list:
- Schedule & Hours
- Leave & Vacation
- Sick Leave & Recovery
- Salary & Compensation
- Contract & Hours
- Onboarding
- Offboarding
- Workwear & Staff Pass
- Team & Contacts
- Personal Questions
- Access & Login
- Social questions
- Unrecognized / Other
7. Up to 5 paraphrased questions asked by the user (in English)
8. A brief summary of the conversation (10-300 characters)
Return the data in JSON format matching this schema:
{
"language": "ISO 639-1 code",
"messages_sent": number,
"sentiment": "positive|neutral|negative",
"escalated": boolean,
"forwarded_hr": boolean,
"category": "one of the categories listed above",
"questions": ["question 1", "question 2", ...],
"summary": "brief summary",
"session_id": "${sessionId}"
}
`;
try {
const response = await fetch(OPENAI_API_URL, {
method: "POST",
headers: {
"Content-Type": "application/json",
Authorization: `Bearer ${OPENAI_API_KEY}`,
},
body: JSON.stringify({
model: "gpt-4-turbo",
messages: [
{
role: "system",
content: systemMessage,
},
{
role: "user",
content: transcript,
},
],
temperature: 0.3, // Lower temperature for more consistent results
response_format: { type: "json_object" },
}),
});
if (!response.ok) {
const errorText = await response.text();
throw new Error(`OpenAI API error: ${response.status} - ${errorText}`);
}
const data = await response.json() as any;
const processedData = JSON.parse(data.choices[0].message.content);
// Validate the response against our expected schema
validateOpenAIResponse(processedData);
return processedData;
} catch (error) {
process.stderr.write(`Error processing transcript with OpenAI: ${error}\n`);
throw error;
}
}
/**
* Validates the OpenAI response against our expected schema
* @param data The data to validate
*/
function validateOpenAIResponse(data: any): asserts data is OpenAIProcessedData {
// Check required fields
const requiredFields = [
"language",
"messages_sent",
"sentiment",
"escalated",
"forwarded_hr",
"category",
"questions",
"summary",
"session_id",
];
for (const field of requiredFields) {
if (!(field in data)) {
throw new Error(`Missing required field: ${field}`);
}
}
// Validate field types
if (typeof data.language !== "string" || !/^[a-z]{2}$/.test(data.language)) {
throw new Error("Invalid language format. Expected ISO 639-1 code (e.g., 'en')");
}
if (typeof data.messages_sent !== "number" || data.messages_sent < 0) {
throw new Error("Invalid messages_sent. Expected non-negative number");
}
if (!["positive", "neutral", "negative"].includes(data.sentiment)) {
throw new Error("Invalid sentiment. Expected 'positive', 'neutral', or 'negative'");
}
if (typeof data.escalated !== "boolean") {
throw new Error("Invalid escalated. Expected boolean");
}
if (typeof data.forwarded_hr !== "boolean") {
throw new Error("Invalid forwarded_hr. Expected boolean");
}
const validCategories = [
"Schedule & Hours",
"Leave & Vacation",
"Sick Leave & Recovery",
"Salary & Compensation",
"Contract & Hours",
"Onboarding",
"Offboarding",
"Workwear & Staff Pass",
"Team & Contacts",
"Personal Questions",
"Access & Login",
"Social questions",
"Unrecognized / Other",
];
if (!validCategories.includes(data.category)) {
throw new Error(`Invalid category. Expected one of: ${validCategories.join(", ")}`);
}
if (!Array.isArray(data.questions)) {
throw new Error("Invalid questions. Expected array of strings");
}
if (typeof data.summary !== "string" || data.summary.length < 10 || data.summary.length > 300) {
throw new Error("Invalid summary. Expected string between 10-300 characters");
}
if (typeof data.session_id !== "string") {
throw new Error("Invalid session_id. Expected string");
}
}
/**
* Process unprocessed sessions
*/
async function processUnprocessedSessions() {
process.stdout.write("[ProcessingScheduler] Starting to process unprocessed sessions...\n");
// Find sessions that have transcript content but haven't been processed
const sessionsToProcess = await prisma.session.findMany({
where: {
AND: [
{ transcriptContent: { not: null } },
{ transcriptContent: { not: "" } },
{ processed: { not: true } }, // Either false or null
],
},
select: {
id: true,
transcriptContent: true,
},
take: 10, // Process in batches to avoid overloading the system
});
if (sessionsToProcess.length === 0) {
process.stdout.write("[ProcessingScheduler] No sessions found requiring processing.\n");
return;
}
process.stdout.write(`[ProcessingScheduler] Found ${sessionsToProcess.length} sessions to process.\n`);
let successCount = 0;
let errorCount = 0;
for (const session of sessionsToProcess) {
if (!session.transcriptContent) {
// Should not happen due to query, but good for type safety
process.stderr.write(`[ProcessingScheduler] Session ${session.id} has no transcript content, skipping.\n`);
continue;
}
process.stdout.write(`[ProcessingScheduler] Processing transcript for session ${session.id}...\n`);
try {
const processedData = await processTranscriptWithOpenAI(
session.id,
session.transcriptContent
);
// Map sentiment string to float value for compatibility with existing data
const sentimentMap: Record<string, number> = {
positive: 0.8,
neutral: 0.0,
negative: -0.8,
};
// Update the session with processed data
await prisma.session.update({
where: { id: session.id },
data: {
language: processedData.language,
messagesSent: processedData.messages_sent,
sentiment: sentimentMap[processedData.sentiment] || 0,
sentimentCategory: processedData.sentiment,
escalated: processedData.escalated,
forwardedHr: processedData.forwarded_hr,
category: processedData.category,
questions: JSON.stringify(processedData.questions),
summary: processedData.summary,
processed: true,
},
});
process.stdout.write(`[ProcessingScheduler] Successfully processed session ${session.id}.\n`);
successCount++;
} catch (error) {
process.stderr.write(`[ProcessingScheduler] Error processing session ${session.id}: ${error}\n`);
errorCount++;
}
}
process.stdout.write("[ProcessingScheduler] Session processing complete.\n");
process.stdout.write(`[ProcessingScheduler] Successfully processed: ${successCount} sessions.\n`);
process.stdout.write(`[ProcessingScheduler] Failed to process: ${errorCount} sessions.\n`);
}
/**
* Start the processing scheduler
*/
export function startProcessingScheduler() {
// Process unprocessed sessions every hour
cron.schedule("0 * * * *", async () => {
try {
await processUnprocessedSessions();
} catch (error) {
process.stderr.write(`[ProcessingScheduler] Error in scheduler: ${error}\n`);
}
});
process.stdout.write("[ProcessingScheduler] Started processing scheduler (runs hourly).\n");
}

35
lib/scheduler.js Normal file
View File

@ -0,0 +1,35 @@
// Session refresh scheduler - JavaScript version
import cron from "node-cron";
import { PrismaClient } from "@prisma/client";
import { fetchAndStoreSessionsForAllCompanies } from "./csvFetcher.js";
const prisma = new PrismaClient();
/**
* Refresh sessions for all companies
*/
async function refreshSessions() {
console.log("[Scheduler] Starting session refresh...");
try {
await fetchAndStoreSessionsForAllCompanies();
console.log("[Scheduler] Session refresh completed successfully.");
} catch (error) {
console.error("[Scheduler] Error during session refresh:", error);
}
}
/**
* Start the session refresh scheduler
*/
export function startScheduler() {
// Run every 15 minutes
cron.schedule("*/15 * * * *", async () => {
try {
await refreshSessions();
} catch (error) {
console.error("[Scheduler] Error in scheduler:", error);
}
});
console.log("[Scheduler] Started session refresh scheduler (runs every 15 minutes).");
}

View File

@ -20,8 +20,7 @@ export function startScheduler() {
company.csvUsername as string | undefined,
company.csvPassword as string | undefined
);
await prisma.session.deleteMany({ where: { companyId: company.id } });
// Only add sessions that don't already exist in the database
for (const session of sessions) {
const sessionData: SessionCreateData = {
...session,
@ -31,6 +30,16 @@ export function startScheduler() {
startTime: session.startTime || new Date(),
};
// Check if the session already exists
const existingSession = await prisma.session.findUnique({
where: { id: sessionData.id },
});
if (existingSession) {
// Skip this session as it already exists
continue;
}
// Only include fields that are properly typed for Prisma
await prisma.session.create({
data: {

18
lib/schedulers.ts Normal file
View File

@ -0,0 +1,18 @@
// Combined scheduler initialization
import { startScheduler } from "./scheduler";
import { startProcessingScheduler } from "./processingScheduler";
/**
* Initialize all schedulers
* - Session refresh scheduler (runs every 15 minutes)
* - Session processing scheduler (runs every hour)
*/
export function initializeSchedulers() {
// Start the session refresh scheduler
startScheduler();
// Start the session processing scheduler
startProcessingScheduler();
console.log("All schedulers initialized successfully");
}

View File

@ -45,6 +45,7 @@ export interface ChatSession {
country?: string | null;
ipAddress?: string | null;
sentiment?: number | null;
sentimentCategory?: string | null; // "positive", "neutral", "negative" from OpenAPI
messagesSent?: number;
startTime: Date;
endTime?: Date | null;
@ -60,6 +61,9 @@ export interface ChatSession {
initialMsg?: string;
fullTranscriptUrl?: string | null;
transcriptContent?: string | null;
processed?: boolean | null; // Flag for post-processing status
questions?: string | null; // JSON array of questions asked by user
summary?: string | null; // Brief summary of the conversation
}
export interface SessionQuery {

72
package-lock.json generated
View File

@ -8,7 +8,7 @@
"name": "livedash-node",
"version": "0.2.0",
"dependencies": {
"@prisma/client": "^6.8.2",
"@prisma/client": "^6.10.1",
"@rapideditor/country-coder": "^5.4.0",
"@types/d3": "^7.4.3",
"@types/d3-cloud": "^1.2.9",
@ -54,7 +54,7 @@
"postcss": "^8.5.3",
"prettier": "^3.5.3",
"prettier-plugin-jinja-template": "^2.1.0",
"prisma": "^6.8.2",
"prisma": "^6.10.1",
"tailwindcss": "^4.1.7",
"ts-node": "^10.9.2",
"typescript": "^5.0.0"
@ -1089,9 +1089,9 @@
}
},
"node_modules/@prisma/client": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/@prisma/client/-/client-6.8.2.tgz",
"integrity": "sha512-5II+vbyzv4si6Yunwgkj0qT/iY0zyspttoDrL3R4BYgLdp42/d2C8xdi9vqkrYtKt9H32oFIukvyw3Koz5JoDg==",
"version": "6.10.1",
"resolved": "https://registry.npmjs.org/@prisma/client/-/client-6.10.1.tgz",
"integrity": "sha512-Re4pMlcUsQsUTAYMK7EJ4Bw2kg3WfZAAlr8GjORJaK4VOP6LxRQUQ1TuLnxcF42XqGkWQ36q5CQF1yVadANQ6w==",
"hasInstallScript": true,
"license": "Apache-2.0",
"engines": {
@ -1111,9 +1111,9 @@
}
},
"node_modules/@prisma/config": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/@prisma/config/-/config-6.8.2.tgz",
"integrity": "sha512-ZJY1fF4qRBPdLQ/60wxNtX+eu89c3AkYEcP7L3jkp0IPXCNphCYxikTg55kPJLDOG6P0X+QG5tCv6CmsBRZWFQ==",
"version": "6.10.1",
"resolved": "https://registry.npmjs.org/@prisma/config/-/config-6.10.1.tgz",
"integrity": "sha512-kz4/bnqrOrzWo8KzYguN0cden4CzLJJ+2VSpKtF8utHS3l1JS0Lhv6BLwpOX6X9yNreTbZQZwewb+/BMPDCIYQ==",
"devOptional": true,
"license": "Apache-2.0",
"dependencies": {
@ -1121,53 +1121,53 @@
}
},
"node_modules/@prisma/debug": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/@prisma/debug/-/debug-6.8.2.tgz",
"integrity": "sha512-4muBSSUwJJ9BYth5N8tqts8JtiLT8QI/RSAzEogwEfpbYGFo9mYsInsVo8dqXdPO2+Rm5OG5q0qWDDE3nyUbVg==",
"version": "6.10.1",
"resolved": "https://registry.npmjs.org/@prisma/debug/-/debug-6.10.1.tgz",
"integrity": "sha512-k2YT53cWxv9OLjW4zSYTZ6Z7j0gPfCzcr2Mj99qsuvlxr8WAKSZ2NcSR0zLf/mP4oxnYG842IMj3utTgcd7CaA==",
"devOptional": true,
"license": "Apache-2.0"
},
"node_modules/@prisma/engines": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/@prisma/engines/-/engines-6.8.2.tgz",
"integrity": "sha512-XqAJ//LXjqYRQ1RRabs79KOY4+v6gZOGzbcwDQl0D6n9WBKjV7qdrbd042CwSK0v0lM9MSHsbcFnU2Yn7z8Zlw==",
"version": "6.10.1",
"resolved": "https://registry.npmjs.org/@prisma/engines/-/engines-6.10.1.tgz",
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"devOptional": true,
"hasInstallScript": true,
"license": "Apache-2.0",
"dependencies": {
"@prisma/debug": "6.8.2",
"@prisma/engines-version": "6.8.0-43.2060c79ba17c6bb9f5823312b6f6b7f4a845738e",
"@prisma/fetch-engine": "6.8.2",
"@prisma/get-platform": "6.8.2"
"@prisma/debug": "6.10.1",
"@prisma/engines-version": "6.10.1-1.9b628578b3b7cae625e8c927178f15a170e74a9c",
"@prisma/fetch-engine": "6.10.1",
"@prisma/get-platform": "6.10.1"
}
},
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"version": "6.8.0-43.2060c79ba17c6bb9f5823312b6f6b7f4a845738e",
"resolved": "https://registry.npmjs.org/@prisma/engines-version/-/engines-version-6.8.0-43.2060c79ba17c6bb9f5823312b6f6b7f4a845738e.tgz",
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"devOptional": true,
"license": "Apache-2.0"
},
"node_modules/@prisma/fetch-engine": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/@prisma/fetch-engine/-/fetch-engine-6.8.2.tgz",
"integrity": "sha512-lCvikWOgaLOfqXGacEKSNeenvj0n3qR5QvZUOmPE2e1Eh8cMYSobxonCg9rqM6FSdTfbpqp9xwhSAOYfNqSW0g==",
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"resolved": "https://registry.npmjs.org/@prisma/fetch-engine/-/fetch-engine-6.10.1.tgz",
"integrity": "sha512-clmbG/Jgmrc/n6Y77QcBmAUlq9LrwI9Dbgy4pq5jeEARBpRCWJDJ7PWW1P8p0LfFU0i5fsyO7FqRzRB8mkdS4g==",
"devOptional": true,
"license": "Apache-2.0",
"dependencies": {
"@prisma/debug": "6.8.2",
"@prisma/engines-version": "6.8.0-43.2060c79ba17c6bb9f5823312b6f6b7f4a845738e",
"@prisma/get-platform": "6.8.2"
"@prisma/debug": "6.10.1",
"@prisma/engines-version": "6.10.1-1.9b628578b3b7cae625e8c927178f15a170e74a9c",
"@prisma/get-platform": "6.10.1"
}
},
"node_modules/@prisma/get-platform": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/@prisma/get-platform/-/get-platform-6.8.2.tgz",
"integrity": "sha512-vXSxyUgX3vm1Q70QwzwkjeYfRryIvKno1SXbIqwSptKwqKzskINnDUcx85oX+ys6ooN2ATGSD0xN2UTfg6Zcow==",
"version": "6.10.1",
"resolved": "https://registry.npmjs.org/@prisma/get-platform/-/get-platform-6.10.1.tgz",
"integrity": "sha512-4CY5ndKylcsce9Mv+VWp5obbR2/86SHOLVV053pwIkhVtT9C9A83yqiqI/5kJM9T1v1u1qco/bYjDKycmei9HA==",
"devOptional": true,
"license": "Apache-2.0",
"dependencies": {
"@prisma/debug": "6.8.2"
"@prisma/debug": "6.10.1"
}
},
"node_modules/@rapideditor/country-coder": {
@ -7860,15 +7860,15 @@
"license": "MIT"
},
"node_modules/prisma": {
"version": "6.8.2",
"resolved": "https://registry.npmjs.org/prisma/-/prisma-6.8.2.tgz",
"integrity": "sha512-JNricTXQxzDtRS7lCGGOB4g5DJ91eg3nozdubXze3LpcMl1oWwcFddrj++Up3jnRE6X/3gB/xz3V+ecBk/eEGA==",
"version": "6.10.1",
"resolved": "https://registry.npmjs.org/prisma/-/prisma-6.10.1.tgz",
"integrity": "sha512-khhlC/G49E4+uyA3T3H5PRBut486HD2bDqE2+rvkU0pwk9IAqGFacLFUyIx9Uw+W2eCtf6XGwsp+/strUwMNPw==",
"devOptional": true,
"hasInstallScript": true,
"license": "Apache-2.0",
"dependencies": {
"@prisma/config": "6.8.2",
"@prisma/engines": "6.8.2"
"@prisma/config": "6.10.1",
"@prisma/engines": "6.10.1"
},
"bin": {
"prisma": "build/index.js"

View File

@ -4,7 +4,7 @@
"version": "0.2.0",
"private": true,
"dependencies": {
"@prisma/client": "^6.8.2",
"@prisma/client": "^6.10.1",
"@rapideditor/country-coder": "^5.4.0",
"@types/d3": "^7.4.3",
"@types/d3-cloud": "^1.2.9",
@ -50,7 +50,7 @@
"postcss": "^8.5.3",
"prettier": "^3.5.3",
"prettier-plugin-jinja-template": "^2.1.0",
"prisma": "^6.8.2",
"prisma": "^6.10.1",
"tailwindcss": "^4.1.7",
"ts-node": "^10.9.2",
"typescript": "^5.0.0"
@ -58,6 +58,7 @@
"scripts": {
"build": "next build",
"dev": "next dev --turbopack",
"dev:with-schedulers": "node server.mjs",
"format": "npx prettier --write .",
"format:check": "npx prettier --check .",
"lint": "next lint",
@ -66,7 +67,7 @@
"prisma:migrate": "prisma migrate dev",
"prisma:seed": "node prisma/seed.mjs",
"prisma:studio": "prisma studio",
"start": "next start",
"start": "node server.mjs",
"lint:md": "markdownlint-cli2 \"**/*.md\" \"!.trunk/**\" \"!.venv/**\" \"!node_modules/**\"",
"lint:md:fix": "markdownlint-cli2 --fix \"**/*.md\" \"!.trunk/**\" \"!.venv/**\" \"!node_modules/**\""
},

View File

@ -14,11 +14,25 @@ interface SessionCreateData {
/**
* Fetches transcript content from a URL
* @param url The URL to fetch the transcript from
* @param username Optional username for authentication
* @param password Optional password for authentication
* @returns The transcript content or null if fetching fails
*/
async function fetchTranscriptContent(url: string): Promise<string | null> {
async function fetchTranscriptContent(
url: string,
username?: string,
password?: string
): Promise<string | null> {
try {
const response = await fetch(url);
const authHeader =
username && password
? "Basic " + Buffer.from(`${username}:${password}`).toString("base64")
: undefined;
const response = await fetch(url, {
headers: authHeader ? { Authorization: authHeader } : {},
});
if (!response.ok) {
process.stderr.write(
`Error fetching transcript: ${response.statusText}\n`
@ -80,9 +94,7 @@ export default async function handler(
company.csvPassword as string | undefined
);
// Replace all session rows for this company (for demo simplicity)
await prisma.session.deleteMany({ where: { companyId: company.id } });
// Only add sessions that don't already exist in the database
for (const session of sessions) {
const sessionData: SessionCreateData = {
...session,
@ -111,10 +123,22 @@ export default async function handler(
let transcriptContent: string | null = null;
if (session.fullTranscriptUrl) {
transcriptContent = await fetchTranscriptContent(
session.fullTranscriptUrl
session.fullTranscriptUrl,
company.csvUsername as string | undefined,
company.csvPassword as string | undefined
);
}
// Check if the session already exists
const existingSession = await prisma.session.findUnique({
where: { id: sessionData.id },
});
if (existingSession) {
// Skip this session as it already exists
continue;
}
// Only include fields that are properly typed for Prisma
await prisma.session.create({
data: {

View File

@ -46,6 +46,7 @@ export default async function handler(
country: prismaSession.country ?? null,
ipAddress: prismaSession.ipAddress ?? null,
sentiment: prismaSession.sentiment ?? null,
sentimentCategory: prismaSession.sentimentCategory ?? null, // New field
messagesSent: prismaSession.messagesSent ?? undefined, // Use undefined if ChatSession expects number | undefined
avgResponseTime: prismaSession.avgResponseTime ?? null,
escalated: prismaSession.escalated ?? undefined,
@ -55,6 +56,9 @@ export default async function handler(
initialMsg: prismaSession.initialMsg ?? undefined,
fullTranscriptUrl: prismaSession.fullTranscriptUrl ?? null,
transcriptContent: prismaSession.transcriptContent ?? null,
processed: prismaSession.processed ?? null, // New field
questions: prismaSession.questions ?? null, // New field
summary: prismaSession.summary ?? null, // New field
};
return res.status(200).json({ session });

View File

@ -0,0 +1,2 @@
-- AlterTable
ALTER TABLE "Session" ADD COLUMN "processed" BOOLEAN;

View File

@ -0,0 +1,4 @@
-- AlterTable
ALTER TABLE "Session" ADD COLUMN "questions" TEXT;
ALTER TABLE "Session" ADD COLUMN "sentimentCategory" TEXT;
ALTER TABLE "Session" ADD COLUMN "summary" TEXT;

View File

@ -43,7 +43,8 @@ model Session {
country String?
language String?
messagesSent Int?
sentiment Float?
sentiment Float? // Original sentiment score (float)
sentimentCategory String? // "positive", "neutral", "negative" from OpenAPI
escalated Boolean?
forwardedHr Boolean?
fullTranscriptUrl String?
@ -53,5 +54,8 @@ model Session {
tokensEur Float?
category String?
initialMsg String?
processed Boolean? // Flag for post-processing status
questions String? // JSON array of questions asked by user
summary String? // Brief summary of the conversation
createdAt DateTime @default(now())
}

View File

@ -0,0 +1,269 @@
// Script to manually process unprocessed sessions with OpenAI
import { PrismaClient } from "@prisma/client";
import fetch from "node-fetch";
const prisma = new PrismaClient();
const OPENAI_API_KEY = process.env.OPENAI_API_KEY;
const OPENAI_API_URL = "https://api.openai.com/v1/chat/completions";
/**
* Processes a session transcript using OpenAI API
* @param {string} sessionId The session ID
* @param {string} transcript The transcript content to process
* @returns {Promise<Object>} Processed data from OpenAI
*/
async function processTranscriptWithOpenAI(sessionId, transcript) {
if (!OPENAI_API_KEY) {
throw new Error("OPENAI_API_KEY environment variable is not set");
}
// Create a system message with instructions
const systemMessage = `
You are an AI assistant tasked with analyzing chat transcripts.
Extract the following information from the transcript:
1. The primary language used by the user (ISO 639-1 code)
2. Number of messages sent by the user
3. Overall sentiment (positive, neutral, or negative)
4. Whether the conversation was escalated
5. Whether HR contact was mentioned or provided
6. The best-fitting category for the conversation from this list:
- Schedule & Hours
- Leave & Vacation
- Sick Leave & Recovery
- Salary & Compensation
- Contract & Hours
- Onboarding
- Offboarding
- Workwear & Staff Pass
- Team & Contacts
- Personal Questions
- Access & Login
- Social questions
- Unrecognized / Other
7. Up to 5 paraphrased questions asked by the user (in English)
8. A brief summary of the conversation (10-300 characters)
Return the data in JSON format matching this schema:
{
"language": "ISO 639-1 code",
"messages_sent": number,
"sentiment": "positive|neutral|negative",
"escalated": boolean,
"forwarded_hr": boolean,
"category": "one of the categories listed above",
"questions": ["question 1", "question 2", ...],
"summary": "brief summary",
"session_id": "${sessionId}"
}
`;
try {
const response = await fetch(OPENAI_API_URL, {
method: "POST",
headers: {
"Content-Type": "application/json",
Authorization: `Bearer ${OPENAI_API_KEY}`,
},
body: JSON.stringify({
model: "gpt-4-turbo",
messages: [
{
role: "system",
content: systemMessage,
},
{
role: "user",
content: transcript,
},
],
temperature: 0.3, // Lower temperature for more consistent results
response_format: { type: "json_object" },
}),
});
if (!response.ok) {
const errorText = await response.text();
throw new Error(`OpenAI API error: ${response.status} - ${errorText}`);
}
const data = await response.json();
const processedData = JSON.parse(data.choices[0].message.content);
// Validate the response against our expected schema
validateOpenAIResponse(processedData);
return processedData;
} catch (error) {
console.error(`Error processing transcript with OpenAI:`, error);
throw error;
}
}
/**
* Validates the OpenAI response against our expected schema
* @param {Object} data The data to validate
*/
function validateOpenAIResponse(data) {
// Check required fields
const requiredFields = [
"language",
"messages_sent",
"sentiment",
"escalated",
"forwarded_hr",
"category",
"questions",
"summary",
"session_id",
];
for (const field of requiredFields) {
if (!(field in data)) {
throw new Error(`Missing required field: ${field}`);
}
}
// Validate field types
if (typeof data.language !== "string" || !/^[a-z]{2}$/.test(data.language)) {
throw new Error("Invalid language format. Expected ISO 639-1 code (e.g., 'en')");
}
if (typeof data.messages_sent !== "number" || data.messages_sent < 0) {
throw new Error("Invalid messages_sent. Expected non-negative number");
}
if (!["positive", "neutral", "negative"].includes(data.sentiment)) {
throw new Error("Invalid sentiment. Expected 'positive', 'neutral', or 'negative'");
}
if (typeof data.escalated !== "boolean") {
throw new Error("Invalid escalated. Expected boolean");
}
if (typeof data.forwarded_hr !== "boolean") {
throw new Error("Invalid forwarded_hr. Expected boolean");
}
const validCategories = [
"Schedule & Hours",
"Leave & Vacation",
"Sick Leave & Recovery",
"Salary & Compensation",
"Contract & Hours",
"Onboarding",
"Offboarding",
"Workwear & Staff Pass",
"Team & Contacts",
"Personal Questions",
"Access & Login",
"Social questions",
"Unrecognized / Other",
];
if (!validCategories.includes(data.category)) {
throw new Error(`Invalid category. Expected one of: ${validCategories.join(", ")}`);
}
if (!Array.isArray(data.questions)) {
throw new Error("Invalid questions. Expected array of strings");
}
if (typeof data.summary !== "string" || data.summary.length < 10 || data.summary.length > 300) {
throw new Error("Invalid summary. Expected string between 10-300 characters");
}
if (typeof data.session_id !== "string") {
throw new Error("Invalid session_id. Expected string");
}
}
/**
* Main function to process unprocessed sessions
*/
async function processUnprocessedSessions() {
console.log("Starting to process unprocessed sessions...");
// Find sessions that have transcript content but haven't been processed
const sessionsToProcess = await prisma.session.findMany({
where: {
AND: [
{ transcriptContent: { not: null } },
{ transcriptContent: { not: "" } },
{ processed: { not: true } }, // Either false or null
],
},
select: {
id: true,
transcriptContent: true,
},
});
if (sessionsToProcess.length === 0) {
console.log("No sessions found requiring processing.");
return;
}
console.log(`Found ${sessionsToProcess.length} sessions to process.`);
let successCount = 0;
let errorCount = 0;
for (const session of sessionsToProcess) {
if (!session.transcriptContent) {
// Should not happen due to query, but good for type safety
console.warn(`Session ${session.id} has no transcript content, skipping.`);
continue;
}
console.log(`Processing transcript for session ${session.id}...`);
try {
const processedData = await processTranscriptWithOpenAI(
session.id,
session.transcriptContent
);
// Map sentiment string to float value for compatibility with existing data
const sentimentMap = {
positive: 0.8,
neutral: 0.0,
negative: -0.8,
};
// Update the session with processed data
await prisma.session.update({
where: { id: session.id },
data: {
language: processedData.language,
messagesSent: processedData.messages_sent,
sentiment: sentimentMap[processedData.sentiment] || 0,
sentimentCategory: processedData.sentiment,
escalated: processedData.escalated,
forwardedHr: processedData.forwarded_hr,
category: processedData.category,
questions: JSON.stringify(processedData.questions),
summary: processedData.summary,
processed: true,
},
});
console.log(`Successfully processed session ${session.id}.`);
successCount++;
} catch (error) {
console.error(`Error processing session ${session.id}:`, error);
errorCount++;
}
}
console.log("Session processing complete.");
console.log(`Successfully processed: ${successCount} sessions.`);
console.log(`Failed to process: ${errorCount} sessions.`);
}
// Run the main function
processUnprocessedSessions()
.catch((e) => {
console.error("An error occurred during the script execution:", e);
process.exitCode = 1;
})
.finally(async () => {
await prisma.$disconnect();
});

284
scripts/process_sessions.ts Normal file
View File

@ -0,0 +1,284 @@
import { PrismaClient } from "@prisma/client";
import fetch from "node-fetch";
const prisma = new PrismaClient();
const OPENAI_API_KEY = process.env.OPENAI_API_KEY;
const OPENAI_API_URL = "https://api.openai.com/v1/chat/completions";
// Define the expected response structure from OpenAI
interface OpenAIProcessedData {
language: string;
messages_sent: number;
sentiment: "positive" | "neutral" | "negative";
escalated: boolean;
forwarded_hr: boolean;
category: string;
questions: string[];
summary: string;
session_id: string;
}
/**
* Processes a session transcript using OpenAI API
* @param sessionId The session ID
* @param transcript The transcript content to process
* @returns Processed data from OpenAI
*/
async function processTranscriptWithOpenAI(
sessionId: string,
transcript: string
): Promise<OpenAIProcessedData> {
if (!OPENAI_API_KEY) {
throw new Error("OPENAI_API_KEY environment variable is not set");
}
// Create a system message with instructions
const systemMessage = `
You are an AI assistant tasked with analyzing chat transcripts.
Extract the following information from the transcript:
1. The primary language used by the user (ISO 639-1 code)
2. Number of messages sent by the user
3. Overall sentiment (positive, neutral, or negative)
4. Whether the conversation was escalated
5. Whether HR contact was mentioned or provided
6. The best-fitting category for the conversation from this list:
- Schedule & Hours
- Leave & Vacation
- Sick Leave & Recovery
- Salary & Compensation
- Contract & Hours
- Onboarding
- Offboarding
- Workwear & Staff Pass
- Team & Contacts
- Personal Questions
- Access & Login
- Social questions
- Unrecognized / Other
7. Up to 5 paraphrased questions asked by the user (in English)
8. A brief summary of the conversation (10-300 characters)
Return the data in JSON format matching this schema:
{
"language": "ISO 639-1 code",
"messages_sent": number,
"sentiment": "positive|neutral|negative",
"escalated": boolean,
"forwarded_hr": boolean,
"category": "one of the categories listed above",
"questions": ["question 1", "question 2", ...],
"summary": "brief summary",
"session_id": "${sessionId}"
}
`;
try {
const response = await fetch(OPENAI_API_URL, {
method: "POST",
headers: {
"Content-Type": "application/json",
Authorization: `Bearer ${OPENAI_API_KEY}`,
},
body: JSON.stringify({
model: "gpt-4-turbo",
messages: [
{
role: "system",
content: systemMessage,
},
{
role: "user",
content: transcript,
},
],
temperature: 0.3, // Lower temperature for more consistent results
response_format: { type: "json_object" },
}),
});
if (!response.ok) {
const errorText = await response.text();
throw new Error(`OpenAI API error: ${response.status} - ${errorText}`);
}
const data = await response.json() as any;
const processedData = JSON.parse(data.choices[0].message.content);
// Validate the response against our expected schema
validateOpenAIResponse(processedData);
return processedData;
} catch (error) {
console.error(`Error processing transcript with OpenAI:`, error);
throw error;
}
}
/**
* Validates the OpenAI response against our expected schema
* @param data The data to validate
*/
function validateOpenAIResponse(data: any): asserts data is OpenAIProcessedData {
// Check required fields
const requiredFields = [
"language",
"messages_sent",
"sentiment",
"escalated",
"forwarded_hr",
"category",
"questions",
"summary",
"session_id",
];
for (const field of requiredFields) {
if (!(field in data)) {
throw new Error(`Missing required field: ${field}`);
}
}
// Validate field types
if (typeof data.language !== "string" || !/^[a-z]{2}$/.test(data.language)) {
throw new Error("Invalid language format. Expected ISO 639-1 code (e.g., 'en')");
}
if (typeof data.messages_sent !== "number" || data.messages_sent < 0) {
throw new Error("Invalid messages_sent. Expected non-negative number");
}
if (!["positive", "neutral", "negative"].includes(data.sentiment)) {
throw new Error("Invalid sentiment. Expected 'positive', 'neutral', or 'negative'");
}
if (typeof data.escalated !== "boolean") {
throw new Error("Invalid escalated. Expected boolean");
}
if (typeof data.forwarded_hr !== "boolean") {
throw new Error("Invalid forwarded_hr. Expected boolean");
}
const validCategories = [
"Schedule & Hours",
"Leave & Vacation",
"Sick Leave & Recovery",
"Salary & Compensation",
"Contract & Hours",
"Onboarding",
"Offboarding",
"Workwear & Staff Pass",
"Team & Contacts",
"Personal Questions",
"Access & Login",
"Social questions",
"Unrecognized / Other",
];
if (!validCategories.includes(data.category)) {
throw new Error(`Invalid category. Expected one of: ${validCategories.join(", ")}`);
}
if (!Array.isArray(data.questions)) {
throw new Error("Invalid questions. Expected array of strings");
}
if (typeof data.summary !== "string" || data.summary.length < 10 || data.summary.length > 300) {
throw new Error("Invalid summary. Expected string between 10-300 characters");
}
if (typeof data.session_id !== "string") {
throw new Error("Invalid session_id. Expected string");
}
}
/**
* Main function to process unprocessed sessions
*/
async function processUnprocessedSessions() {
console.log("Starting to process unprocessed sessions...");
// Find sessions that have transcript content but haven't been processed
const sessionsToProcess = await prisma.session.findMany({
where: {
AND: [
{ transcriptContent: { not: null } },
{ transcriptContent: { not: "" } },
{ processed: { not: true } }, // Either false or null
],
},
select: {
id: true,
transcriptContent: true,
},
});
if (sessionsToProcess.length === 0) {
console.log("No sessions found requiring processing.");
return;
}
console.log(`Found ${sessionsToProcess.length} sessions to process.`);
let successCount = 0;
let errorCount = 0;
for (const session of sessionsToProcess) {
if (!session.transcriptContent) {
// Should not happen due to query, but good for type safety
console.warn(`Session ${session.id} has no transcript content, skipping.`);
continue;
}
console.log(`Processing transcript for session ${session.id}...`);
try {
const processedData = await processTranscriptWithOpenAI(
session.id,
session.transcriptContent
);
// Map sentiment string to float value for compatibility with existing data
const sentimentMap: Record<string, number> = {
positive: 0.8,
neutral: 0.0,
negative: -0.8,
};
// Update the session with processed data
await prisma.session.update({
where: { id: session.id },
data: {
language: processedData.language,
messagesSent: processedData.messages_sent,
sentiment: sentimentMap[processedData.sentiment] || 0,
sentimentCategory: processedData.sentiment,
escalated: processedData.escalated,
forwardedHr: processedData.forwarded_hr,
category: processedData.category,
questions: JSON.stringify(processedData.questions),
summary: processedData.summary,
processed: true,
},
});
console.log(`Successfully processed session ${session.id}.`);
successCount++;
} catch (error) {
console.error(`Error processing session ${session.id}:`, error);
errorCount++;
}
}
console.log("Session processing complete.");
console.log(`Successfully processed: ${successCount} sessions.`);
console.log(`Failed to process: ${errorCount} sessions.`);
}
// Run the main function
processUnprocessedSessions()
.catch((e) => {
console.error("An error occurred during the script execution:", e);
process.exitCode = 1;
})
.finally(async () => {
await prisma.$disconnect();
});

39
server.js Normal file
View File

@ -0,0 +1,39 @@
// Custom Next.js server with scheduler initialization
const { createServer } = require('http');
const { parse } = require('url');
const next = require('next');
const { startScheduler } = require('./lib/scheduler');
const { startProcessingScheduler } = require('./lib/processingScheduler');
const dev = process.env.NODE_ENV !== 'production';
const hostname = 'localhost';
const port = process.env.PORT || 3000;
// Initialize Next.js
const app = next({ dev, hostname, port });
const handle = app.getRequestHandler();
app.prepare().then(() => {
// Initialize schedulers when the server starts
console.log('Starting schedulers...');
startScheduler();
startProcessingScheduler();
console.log('All schedulers initialized successfully');
createServer(async (req, res) => {
try {
// Parse the URL
const parsedUrl = parse(req.url, true);
// Let Next.js handle the request
await handle(req, res, parsedUrl);
} catch (err) {
console.error('Error occurred handling', req.url, err);
res.statusCode = 500;
res.end('Internal Server Error');
}
}).listen(port, (err) => {
if (err) throw err;
console.log(`> Ready on http://${hostname}:${port}`);
});
});

56
server.mjs Normal file
View File

@ -0,0 +1,56 @@
// Custom Next.js server with scheduler initialization
import { createServer } from 'http';
import { parse } from 'url';
import next from 'next';
// We'll need to dynamically import these after they're compiled
let startScheduler;
let startProcessingScheduler;
const dev = process.env.NODE_ENV !== 'production';
const hostname = 'localhost';
const port = parseInt(process.env.PORT || '3000', 10);
// Initialize Next.js
const app = next({ dev, hostname, port });
const handle = app.getRequestHandler();
async function init() {
try {
// Dynamically import the schedulers
const scheduler = await import('./lib/scheduler.js');
const processingScheduler = await import('./lib/processingScheduler.js');
startScheduler = scheduler.startScheduler;
startProcessingScheduler = processingScheduler.startProcessingScheduler;
app.prepare().then(() => {
// Initialize schedulers when the server starts
console.log('Starting schedulers...');
startScheduler();
startProcessingScheduler();
console.log('All schedulers initialized successfully');
createServer(async (req, res) => {
try {
// Parse the URL
const parsedUrl = parse(req.url || '', true);
// Let Next.js handle the request
await handle(req, res, parsedUrl);
} catch (err) {
console.error('Error occurred handling', req.url, err);
res.statusCode = 500;
res.end('Internal Server Error');
}
}).listen(port, () => {
console.log(`> Ready on http://${hostname}:${port}`);
});
});
} catch (error) {
console.error('Failed to initialize server:', error);
process.exit(1);
}
}
init();

38
server.ts Normal file
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@ -0,0 +1,38 @@
// Custom Next.js server with scheduler initialization
import { createServer } from 'http';
import { parse } from 'url';
import next from 'next';
import { startScheduler } from './lib/scheduler.js';
import { startProcessingScheduler } from './lib/processingScheduler.js';
const dev = process.env.NODE_ENV !== 'production';
const hostname = 'localhost';
const port = parseInt(process.env.PORT || '3000', 10);
// Initialize Next.js
const app = next({ dev, hostname, port });
const handle = app.getRequestHandler();
app.prepare().then(() => {
// Initialize schedulers when the server starts
console.log('Starting schedulers...');
startScheduler();
startProcessingScheduler();
console.log('All schedulers initialized successfully');
createServer(async (req, res) => {
try {
// Parse the URL
const parsedUrl = parse(req.url || '', true);
// Let Next.js handle the request
await handle(req, res, parsedUrl);
} catch (err) {
console.error('Error occurred handling', req.url, err);
res.statusCode = 500;
res.end('Internal Server Error');
}
}).listen(port, () => {
console.log(`> Ready on http://${hostname}:${port}`);
});
});